Why do some hospitals get away with charging such exorbitant prices?

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The Center for Medicare and Medicaid Services published a ground-breaking report yesterday looking at the average prices charged by 3,000 U.S. hospitals for the “top 100 most frequently billed charges.”

The report shows that different hospitals appear to charge wildly different prices for the same procedures, seemingly without any rhyme or reason.  While one hospital might charge $5,304 for a hip replacement, another might charge $223,373.

While it’s true that the same types of procedures can be more or less intensive depending on whether or not the patient experiences complications, this study was based on an averaging of costs.  This means that the data is unlikely to be skewed by patients with complications.

Here are a few more choice pieces of data, as summarized by the Washington Post:

  • For heart failure with major complications, the average price ranged from $13,960 at one hospital to $75,197 at another.
  • For kidney failure with major complications, the average price ranged from $16,366 at one hospital to $80,919 at another.
  • To treat esophagitis and digestive disorders, the average price ranged from $7,107 at one hospital to $37,750 at another.
  • The prices charged by for-profit hospitals to Medicare were, on average, 29% greater than the prices charged by nonprofit or government hospitals.

Unfortunately, I wasn’t too surprised by some of these findings.  I think that, at this point, pretty much everyone knows someone who’s been screwed over by a crazy hospital bill.

One example is this story about Robert Reed, a patient who was charged $1,525 by a hospital he had not even been to.  Reed had had a procedure performed by a dermatologist who was affiliated with the hospital, but whose physical office was 1.5 miles away.  The doctor only charged $354 for her services, but the hospital charged $1,525 in fees for an “operating room” and “facility” Reed had not even been to.  This kind of price inflation is legal, and it happens all the time.

If you ask me, this is the problem with the American healthcare system.  Until now, medical institutions have been able to keep their prices a secret.

I can’t think of any other industry where it’s legal to keep the price a secret from the consumer until after he or she is legally obligated to pay it.  Buying clothes at a store?  There’s a price tag on them.  Getting your hair cut at a salon?  There’s a sign on the wall with prices on it.  Buying a car?  There’s paperwork to fill out once you and the salesperson have come to an agreement.

Now, to be fair, the prices hospitals list for various procedures are often much higher than the prices individual patients are asked to pay.  For one thing, many insurance companies have their own special “agreements” with hospital networks.  I see this on my own medical bills all the time: the first few lines represent the “actual” price which the hospital would like to charge, and the next few lines show what is called the “allowed” charge—in other words, the special deal my insurance company worked out as part of its contract with the hospital.  As the subscriber, the price I pay is based off of the “allowed” charge, not the much-higher “actual” charge.

But as you can see from the Center for Medicare and Medicaid services report, these “special agreements” don’t do much to level the playing field in the long run.  When hospitals are able to inflate their charges to Medicaid and health insurance companies by tens of thousands of dollars, we all pay in one way or another.

Regardless of where you stand on the political spectrum, it should bother you that up until now, hospitals and other medical institutions have been able to ride roughshod over the consumer.  If you’re inclined to defend these hospitals out of a belief in the “free market,” I’d like to point out to you that it’s not a free market when consumers are unable to make informed decisions.  If we are going to rely on competition to reign in cost, consumers need to be able to know the estimated cost before they undergo a medical procedure.

This report was step in the right direction, and I am cautiously optimistic about the future.  The Center for Medicare and Medicaid Services says that the report is part of an increased push for transparency in the healthcare industry on the part of the Obama administration.  I think we can all agree that the price discrepancies shown this report are totally ridiculous.  Private hospitals may have the legal right to set their own prices, but we as consumers ought to be able to know what those prices are, just as we would for any other purchase.

**Money picture published by 401 K (2013) under a Creative Commons license.

The Benefits of Acute Stress for People in Pain

This was a really thought-provoking article from Neil Pearson on balancing acute versus chronic stress in the body.  While chronic stress is harmful on the body, acute stress actually has a lot of benefits.  Pearson explains,

“If you want to make a muscle stronger, use it more. If you want to grow more tolerant of an irritating or bothersome sensation or experience, step up to it. Face it. In time, it will bother you less. Try playing a string instrument for the first time, and feel the intense pain from pushing down strings with your fingertips. Keep doing it and your body will adapt, even creating a callous as a protective response, just like woodworkers and carpenters have on their hands and dancers have on their feet. In other words, when you stress your body, typically it responds by being better able to tolerate that stress next time.”

His advice is:

“Create acute stress while limiting the chronic stress of a flare-up: Make a daily plan to try an activity (or part of an activity) you want to do, but do it while you do your very best to keep your breathing even, your body tension low (only use as much as you need for the activity), and your stress level as low as possible.”

I thought this was great advice.  So often we get the message that all stress is bad; that in order to be healthy, you must eliminate all sources of stress in your life.  I think some of this advice is a little overblown– you’re never going to be able to cut out everything that stresses you out from your life, and if you are, you probably won’t be very engaged with the world.

Instead, I think it’s best to strike a balance between eliminating unnecessary stresses and learning to handle the ones you aren’t going to be able to control.  One way to do this is to becoming more conscious of acute stress– the pounding of your heart during exercise, the strain on your muscles when you lift a heavy weight.  These are all stresses that can help you grow in a positive direction and, unlike chronic stress, they have an endpoint.  When you learn to observe acute stress in a mindful way, it can help to put chronic stress in a different perspective.

Still playing around with my blog format….

Feel free to jump in at any time and let me know what you like (or don’t like!).  I really liked what I had going on with the dark purple colors, but they ended up clashing with a lot of the photos I wanted to put in my posts. Now it’s back to neutral colors for a little while.

I have a new-found appreciation for people who work in graphic design… this stuff does not come naturally to me!

How a physical therapist helped me through my lowest point: Part Three

This is the third part in a series about an amazing new approach to physical therapy for chronic pain patients, and how the role it played in my life.  To start from the beginning, check out Part One and Part Two.

The biggest difference between the type of physical therapy Tim was introducing me to, compared to traditional physical therapy, is that it focused on the nervous system.

In the traditional model of physical therapy, the physical therapist prescribes stretches and exercises for the patient in order to improve function in one part of his or her body. For example, if it’s your back that hurts, your PT will give you strengthening exercises to build up the muscles in your back and abs. If it’s your knee that hurts, he or she will give you exercises to strengthen the muscles around the knee. This is why, when most of us picture physical therapy, we imagine a patient grunting and sweating in a gym while the therapist looks on.

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Tim, however, was drawing from a different treatment model. In this model, the patient’s pain is coming not from an injury in one specific part of the body, but from an overactive nervous system. Rather than focus on the function of a particular muscle group or joint, treatment actually focuses in on the nervous system, and helping to calm down the patient’s overactive pain response.

The best way I can try to describe this is with graphs.  The first graph below shows the way most people imagine pain to work.  It also shows what most physical therapists are imagining when they prescribe stretches and exercises to improve a patient’s function:

acute pain graph

You can see how, as the intensity of the injury diminishes (represented by the black line) the intensity of the pain diminishes as well (represented by the red line).  This matches our experience of pain in most minor situations: getting a tooth drilled, pulling out a splinter.  When the stimulus goes away, the pain goes away.

However, in situations involving chronic pain (generally defined as a painful experience that lasts for at least two to three months) the pain response works differently.  Prolonged exposure to a painful stimulus actually produces changes in how a person’s nervous system works.  It’s as if it sets off a feedback loop in which pain signals continue to be produced independently of the level of injury.  For this reason, pain persists even after the initial injury has healed:

chronic pain graph 2

This graph is also a good representation of the state I was in when I first came into Tim’s office.  I had a very high level of pain, but it was not correlated with a high level of injury in my body.  This is why I hadn’t seen much improvement with any of my past physical therapists– my pain was coming from my nervous system, not from a specific injury in my body.

“If pain is the patient’s primary symptom, then pain relief should be the primary goal of treatment.”

I once read something along those lines in a blog comment section, and it really stuck with me.

Most physical therapy programs are designed to improve function of a certain part of the body.  But when your pain isn’t coming from a problem with a certain part of your body, you can stretch and strengthen until the cows come home.  It still won’t change your level of pain.

This is why none of the physical therapists I had seen before had been able to help me.  They were all stuck on the idea that I needed to strengthen my back; strengthen my abs; strengthen everything.  Of course, in some ways they were right.  I wasn’t in the greatest shape.

But what Tim was able to identify is that there was a common denominator behind all of the pain I was experiencing in different parts of my body.  Rather than looking at each one as unrelated, he recognized them as the symptoms of an overactive nervous system, or, as he taught me, body alarm system.

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The goal of Tim’s approach was basically to help the patient’s body “remember” what an accurate pain response is supposed to be.  There are a few ways to accomplish this, and I will be discussing them in upcoming posts.  But the general goal of these various techniques is to help the patient’s nervous system get back in touch with with the reality of what’s happening in his or her body.

This graph shows the general goal of treatment:

input to nervous systemThe blue arrows represent the input you want to give to your nervous system.  You’re basically saying to it, “Hey.  Hey you.  You are freaking out for no reason.  This is reality, and it’s over there.”

The role of the physical therapist is basically to help the patient’s nervous system realize it doesn’t need to be on high alert all the time, and to slowly help it calm down.  The idea is that as time goes on, the discrepancy between what the person’s nervous system feels and the actual level of dysfunction in his or her body will slowly shrink.

Now, to be honest, I’m not sure you will ever be able to fully reverse the process of central sensitization.  It’s probably possible, but it hasn’t happened yet for me.  That’s why I didn’t draw the red line going all the way back down to the bottom.  An overactive pain response will always probably be somewhat of a factor for me, but it is a million times better for me now than it used to be.  I’d much rather have the red line close to zero than soaring way up high, totally out of touch with my physical reality.

I’ll be continuing my discussion of this approach to physical therapy, including the specific techniques that Tim taught me, in Part Four.  Stay tuned!

  • Strength training equipment pic: colonnade
  • Balance training equipment pic: kbrookes

Kim Komando: 6 great ways to make money online

Kim Komando: 6 great ways to make money online

Usually I find articles on this topic to be a disappointment, but this one actually had some good advice.  I personally might look into Tigerfish to see if I can earn some money typing up transcripts– hadn’t heard of it until now.  Enjoy!

Another blogging public service announcement: “Like-spamming”

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You know those people who come along and “like” something on your blog, but when you go to check out their blog you don’t find a blog, but a website trying to sell you up for some kind of marketing scheme?  I’ve come to think of this as “like-spamming”– the people who seem to go around and click like on everything, just to create as many opportunities as possible to draw more people in to their site.

I always wanted to give those people the benefit of the doubt.  I thought maybe at one point they had a blog like me, and found out they could make more money doing X, Y, Z.  Maybe they still had a real blog somewhere and just forgot to include the link to it.

And me being such a nice person, I like to check out the blog of everyone who comes to mine, just to give back some support (sorry if I’ve missed anyone!).

Well today I just did that, and decided to see what all of these marketing promotions were about.  For the first time ever, I actually clicked on a link on one of those pages.

Immediately a notification from Norton Anti-Virus pops up, warning me it had just protected my computer from a “well-known malicious attack.”  The offending URL, sure enough, matched the link I had clicked on.

Now let me just say that it takes a lot for Norton to actually call something both well-known and malicious.  I’ve almost never seen it put anything in the “Code Red” category.  Normally it just warns me that something might be suspicious.

Which means that the scammers who built this link were pretty brazen.  They didn’t work too hard to disguise their attack, probably because they know that bloggers are, on the whole, such an open and trusting bunch.

But that’s it for me: no more feeling guilty about ignoring some of the people who click “like” on my blog.  From now on, if I click on someone’s profile and I don’t actually see a blog-blog, then forget it, I’m out of there.  I advise all of my readers to do the same!

Troll photo: Marchange

Seeking your opinion on my blog layout

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Hi everyone… you might have noticed that I’ve been changing the theme/layout of my blog a lot recently.  I mostly liked the way it looked with the Twenty-Ten theme, except I thought the black bar at the top where all the page titles were listed was extremely ugly.

So I finally purchased the Custom Upgrade and have been playing around.  If you have a moment, I was hoping you could take a look at my blog and tell me whether or not you think the changes I made today are a step in the right direction.  I will probably continue to keep experimenting, but I’m just wondering… does the new theme make my “Pages” stand out in a more appealing way?  I’m trying to emphasize them more because my blog really depends on pages to explain what the heck I’m talking about.

Feel free to be honest, and let me know if you think I should just stick with what I had.  I have 30 days to cancel the Custom Upgrade and get my money back.

Thank you!!! I apologize for the fact that my blog might look different every time you look at it for the next few weeks :)

My current background photo is from Andi Licious, published under a Creative Commons license.

My thoughts on the Boston Marathon Bombings

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When I first started this blog, I promised myself I wouldn’t get into any political issues on it.  I actually love discussing politics and current events, but in this space, I want to help people regardless of their political views.

However, this blog means a lot to me personally, and I have poured a lot of my heart and soul into it.  At this point I don’t feel it would be authentic for me to go forward without sharing with you all the things that have been filling my heart and mind for the past week.

I am a Massachusetts girl, and have been for all of my life.  The majority of my family is here; my friends are here; everything is here.  I don’t even like baseball, but I know what David Ortiz meant when he said, “This is our fucking city.”  If you have spent time in Boston, you know it, too.

My cousin ran the Marathon on Monday.  He was being sponsored by his employer, and was raising money for charity.  My aunt and my uncle came up from Delaware to watch, and the whole family was watching in Brighton when he passed by.

The explosions happened about a half hour later.  My cousin was unhurt, but he only crossed the finish line about a minute before the first one went off.  If you’ve watched news coverage of the explosions, you know that means that if he had been only a minute slower, he would probably have been hurt.

The thing is, it almost doesn’t matter that everyone close to me was okay.  I have never experienced another tragedy like this, but when it happens in your city it is somehow different from hearing it on the news.  When it happens far away, it’s more abstract.  You know it’s horrible, but, at least for me, it takes actually turning on the news, or seeing the newspaper, and seeing pictures of the victims and people mourning to make me cry.

Not when it’s in your own backyard.  I didn’t need to turn on the TV, or see images of anyone, for it to feel like a part of me had been attacked.

I know New Englanders have a reputation for being a bit cold, compared to people from other parts of the country.  And I will be the first to admit, we don’t seem very friendly when we’re behind the wheel of a car.

But this doesn’t mean we don’t have an unspoken bond.  I didn’t need to see the faces of the victims, or learn their names, to feel as though people I cared about had been hurt.   When I heard the news I immediately went to turn on the TV, but I was already shaking and crying.

There has been an amazing outpouring of support for Boston from all over the world.   A million gestures of kindness from people in all parts of the globe have meant more to us here than I can convey.

But there has also been something uglier that has emerged in the past few days, something that has made it a little harder to move forward with the healing process.

What I’m referring to here is the bizarre backlash that has occurred against the way Boston handled this situation, amongst people who don’t even live in Massachusetts.  Various bloggers and Internet pundits from other states and countries have published articles criticizing the people of Boston for “cowering” in their homes during Friday’s “lockdown.”  They’ve criticized our law enforcement and government officials, and some have even gone so far to see this situation as a big conspiracy theory.

Now I don’t know if this means I’m spending too much time on the Internet, or what.  People here are being nothing but kind to each other.  We all know that it could have been worse, that it could have gone on for a lot longer.  I think many of us expected to be living in fear for months.

But I know I’m not the only person who feels this way.  At this point it’s a pretty unanimous conversation among my Boston-area friends.  Why are people who’ve probably never even been to Boston freaking out about what happened here and claiming they know more about it than we do?

Of course, my frustration isn’t directed at any of my blog followers.  You are all a bunch of really smart people, and I have been grateful for your support.  I would, however, like to enlist you in my fight against misinformation.  I don’t want this narrative of Bostonians “cowering” in their homes to spread.  So here, instead, is a collection of things I want you to know.

Thoughtful posts reflecting on the experience of the past week:

The Boston spirit:

On people who feel the need to compare Boston to other tragedies:

On the criticism of the Boston lockdown:

Thank you to everyone who has written these amazing posts.  We are in this together.  And thank you to Pete Tschudy for the above picture.